Communication Skills Essay

1. SummaryIn summary, this report is based on the based on how the expertness of effective converse quite a little improve your writing, listening, conflict and anger management skills. It is seen that talk is the key to proper writing which is critical to tertiary education students as is required for the successful outcome of a certificate, degree and masters. Also, parley so-and-so be an influential force in effective listening, which is important for job interviews, group projects and talk in the work go into. Lastly, there is conflict and anger management which are problems that usually arrive due to the lack of adequate colloquy skills.2. Introduction2.1 chat confabulation is the exchange and period of time of in rowation and ideas from one person to an otherwise it involves a sender transmitting an idea, information, or feeling to a receiver. Effective intercourse occurs only if the receiver understands the demand information or idea that the sender intended to transmit. umpteen of the problems that occur in an organization are the either the direct result of people failing to communicate and/or processes, which leads to confusion and can cause good plans to fail (U.S. Army, 1983). The following are elements of communication (Pearson, 1983) 1.1.1 Communication ChannelsThis is the term given to the room in which we communicate. There are multiple communication transmit available to us today, for example face-to-face conversations, telephone calls, school text messages, email, the Internet (including social media much(prenominal) as Facebook and Twitter), radio and TV, pen letters, brochures and reports to name just a few. As a result choosing an hold communication canalize is vital for effective communication as each communication channel has different strengths and weaknesses. 1.1.2 Encoding MessagesAll messages must be encoded into a form that can be conveyed by thecommunication channel chosen for the message. We all do this eve ry day when transferring abstract thoughts into spoken words or a written form. However, other communication channels require different forms of encoding, e.g. text written for a report exit not work well if broadcast via a radio programme, and the short, abbreviated text utilize in text messages would be inappropriate if direct via a letter. Complex data may be best communicated using a chart or chart or other visualisation. Effective communicators encode their messages with their intended audience in nous as well as the communication channel. This involves an appropriate use of speech communication, conveying the information simply and clearly, anticipating and eliminating likely causes of confusion and interpret, and knowing the receivers experience in decoding other similar communications. Successful encoding of messages is a vital skill in effective communication.1.1.3 Decoding MessagesOnce received, the receivers need to rewrite the message, and successful decoding is also a vital skill. Individuals will decode and understand messages in different shipway based upon any Barriers to Communication which might be present, their experience and understanding of the context of the message, their mental state, and the time and place of receipt as well as some other potential factors. Understanding how the message will be decoded, and anticipating as many of the potential sources of misunderstanding as possible, is the art of a successful communicator.1.1.4 FeedbackReceivers of messages are likely to provide feedback on how they have understood the messages through both verbal and non-verbal reactions. Effective communicators should wear close attention to this feedback as it the only way to assess whether the message has been understood as intended, and it allows any confusion to be corrected. Bear in mind that the extent and form of feedback will vary according to the communication channel used for example feedback during a face-to-face or telephon e conversation will be immediate and direct, whilst feedback to messages conveyed via TV or radio will be indirect and may be delayed, or even conveyed through other media such as the Internet. Without the above elements it would be impossible tohave effective communication.2. Types of CommunicationPeople communicate with each other in a number of ways that depend upon the message and its context in which it is being sent. Choice of communication channel and your style of communicating also affect communication. So, there are varieties of types of communication. Types of communication based on the communication channels used are (Muhammad, 2012) Verbal CommunicationNonverbal Communication2.1 Verbal CommunicationVerbal communication refers to the form of communication in which message is transmitted verbally communication is done by word of mouth and a piece of writing. Objective of every communication is to have people understand what we are trying to convey. In verbal communicatio n remember the acronym KISS (keep it short and simple). When we talk to others, we assume that others understand what we are declareing because we know what we are saying. But this is not the case. Usually people bring their own attitude, perception, emotions and thoughts to the highest degree the topic and hence creates breastwork in delivering the castigate meaning. So in order to deliver the right message, you must put yourself on the other side of the table and think from your receivers arrest of view. Would he understand the message? How it would sound on the other side of the table?Verbal Communication is further divided intoOral Communication write Communication2.1.1 Oral CommunicationIn oral communication, Spoken words are used. It admits face-to-face conversations, speech, telephonic conversation, video, radio, television, voice over internet. In oral communication, communication is influence by pitch, volume, speed and clarity of speaking. Advantages of Oral communic ation areIt brings quick feedback.In a face-to-face conversation, by reading facial typeface and body language one can guess whether he/she should trust whats being said or not. Disadvantage of oral communicationIn face-to-face discussion, the user is unable to deeply think about what he is delivering as a result they may say the wrong thing.2.1.2 Written CommunicationIn written communication, written signs or symbols are used to communicate. A written message may be printed or hand written. In written communication message can be transmitted via email, letter, report, memo etc. Message, in written communication, is influenced by the vocabulary & grammar used, writing style, precision and clarity of the language used. Written Communication is most common form of communication being used in business. So, it is considered core among business skills. Memos, reports, bulletins, job descriptions, employee manuals, and electronic mail are the types of written communication used for inter nal communication. For communicating with external environment in writing, electronic mail, Internet Web sites, letters, proposals, telegrams, faxes, postcards, contracts, advertisements, brochures, and news releases are used. Advantages of written communication includeMessages can be edited and revised many times before it is actually sent. Written communication provides record for every message sent and can be saved for later study. A written message enables receiver to fully understand it and send appropriate feedback.Disadvantages of written communication includeUnlike oral communication, written communication doesnt bring instant feedback. It takes more time in composing a written message as compared to word-of-mouth. A number of people may struggle with their writing ability.2.2 Nonverbal CommunicationNonverbal communication is the sending or receiving of word slight messages. Wecan say that communication other than oral and written, such as gesture, body language, posture, to ne of voice or facial expressions, is called nonverbal communication. Nonverbal communication is all about the body language of speaker. Nonverbal communication helps receiver in reading the message received. Often, nonverbal signals reflect the situation more accurately than verbal messages. sometimes nonverbal results contradict verbal communication and hence affect the effectiveness of message. Nonverbal communication has the following three elements1. AppearanceSpeaker clothing, hairstyle, neatness, use of cosmetics contact room size, lighting, decorations, furnishings2. Body LanguageFacial expressions, gestures, postures3. SoundsVoice Tone, Volume, and Speech rate3. Barriers to CommunicationThere exist many barriers to communication and these may occur at any stage in the communication process. Barriers may lead to your message becoming distorted and you therefore risk wasting both time and/or money by causing confusion and misunderstanding. Effective communication involves ov ercoming these barriers and conveying a clear and concise message.3.1 Physical BarriersAn example of a physical barrier to communication is geographic distance between the sender and receiver(s). Communication is generally easier over shorter distances as more communication channels are available and little technology is required. Although modern technology often serves to reduce the impact of physical barriers, the advantages and disadvantages of each communication channel should be understood so that an appropriate channel can be used to overcome the physical barriers (Ting-Toomey and Chung, 2004).3.2 Psychological/ stimulated BarriersTo communicate effectively, according to McBride and Maitland (2001, p.117) you must clearly convey thoughts and emotions both verbally and nonverbally. Many times, stirred up barriers on your part or the part of the person you are speaking with may inhibit your ability to communicate on an effective level. Your emotional state may influence your c apacity to make yourself understood and hamper your understanding of others.3.3 Cultural BarriersCultures provide people with ways of thinkingways of seeing, harkening, and interpreting the world. Thus the same words can mean different things to people from different cultures, even when they talk the same language. When the languages are different, and translation has to be used to communicate, the potential for misunderstandings increases. Ting-Toomey and Chung (2004) describes three ways in which culture interferes with communication as 1. Cognitive Constraints These are the frames of reference or world views that provide a backcloth that all new information is compared to or inserted into. 2. Behaviour Constraints Each culture has its own rules about proper behaviour which affect verbal and nonverbal communication. 3. delirious Constraints Different cultures regulate the display of emotion differently. Some cultures get very emotional when they are debating an issue. Howeve r, this fails to take account of Linguistic Constraints that may be complex when communicating with someone from a different culture. The lack of knowledge about all barriers can hinder your attempt to communicate effectively.3. Effective audition3.1 ListeningIt is vital to keep an open mind while you are listening. If you have already judged a situation and come to an option you are likely to hear only those things which are consistent with your existing opinion. Focus on what the speaker is saying and how they are saying it. Failure to adhere to these rules it may make it hard-fought for you to communicate effectively and clearly understand what is expected of you, whether the requirements for an assignment or specifications for a module. Effective listening will becrucial to your success in writing for educational advance (Cameron, 2009).4. Conflict and Anger Management4.1 ConflictConflict is a lack of agreement between opinions and principles of needs, values and interests. C onflict can be internal (within oneself) or external (between two or more individuals). Conflict as a concept can help explain many aspects of social life such as social disagreement, conflict of interests, and fights between individuals, groups or organisations. In political terms, conflict can refer to wars, revolutions or other struggles, which may involve the use of force as in the term armed conflict (Myers, 2007). Conflict can be a major bank check for effective communication, but can be controlled through proper communication skills.4.2 Anger ManagementAnger is an emotion related to ones psychological interpretation of having been offended, wronged, or denied and a tendency to react through retaliation. Anger is a normal emotion that involves a strong uncomfortable and emotional solvent to a perceived provocation. The term anger management commonly refers to a system of psychological therapeutic techniques and exercises by which someone with excessive or boisterous anger a nd aggression can control or reduce the triggers, degrees, and effects of an angered emotional state (Centrec Care, 2002). Through networks that facilitates proper communication such as therapy or counselling one can learn how to proper deal with their anger which can be a barrier to effective communication.5. ConclusionIn conclusion, these are all ways by which communication can be helpful to an individual who is interesting in building their employability, writing and interpersonal skills. Communication is vital to everyday task and can be the deciding factor on its successful completion or failure. Effective communication is a skill that can be applied to a wide variety of other skills. Once used properly this is no limit to the new skills you can attain. 6. RecommendationsThe nominate of this report is to inform readers on the importance of having effective communication skills and how it can help improve your other skills such as listening, writing and conflict management. I r ecommend that reader try to implement each of the listed skills above through communication to help them advance in their goals. Whether it is to listen more and talk less or just being aware of your tone and body language when communicating to others. You may be surprised by the difference in response you may receive from others.4. References1. SkillsYouNeed, 2013. What is Communication? online Available at Accessed 9 December 2013.2. SkillsYouNeed, 2013. Barriers to Effective Communication. online Available at Accessed 9 December 2013.3. McBride, P. and Maitland, S., 2001. The EI Advantage Putting Emotional Intelligence into Practice. e-book Berkshire McGraw Hill Professional. Available at Google Books Accessed 30 November 2013.4. Ting-Toomey, S. and Chung. C. L., 2004. Understanding Intercultural Communication. e-book USA Oxford University Press. Available at Google Books Accessed 30 November 2013.5. Cameron, S., 2009. The Business Students Handbook Skills for carry and Employme nt. 5th ed. Essex Pearson Education Limited.6. Muhammad, A. B., 2012. Communication Process. online Available at Accessed 5 December 2013.7. U.S. Army, 1983. Military Leadership. FM 22-100. Washington U.S. Government Printing Office.8. Pearson, J., 1983. Interpersonal Communication. Illinois Scott, Foreman and Company.9. Myers, G. D., 2007. cordial Psychology. 9th ed. Berkshire McGraw Hill Professional.10. Centrec Care, 2002. Anger Management Counselling. online Available at Accessed 5 December 2013.